Privacy Notice

Last updated: 06/10/2026

Gentle Touch Tailoring ("GTT", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains what personal information we collect, how and why we use it, how we protect it, and your rights in relation to your personal information.

1. Who we are

Gentle Touch Tailoring is a sole-trader tailoring business operated by LOUIS ARCHER, trading as Gentle Touch Tailoring.

Business contact: Info@gentletouchtailoring.com

Telephone: 07925071234

For data protection purposes, LOUIS ARCHER is responsible for the personal information processed by Gentle Touch Tailoring.

2. Information we collect

Depending on the services you request, we may collect and process:

Your name

Email address

Telephone number

Address or delivery/collection information, where necessary

Details of your tailoring or alteration requirements

Measurements and fitting information where necessary to provide our services

Information contained in messages, enquiries or correspondence you send to us

Photographs you voluntarily provide for the purpose of discussing or carrying out tailoring services

Payment and transaction information where you purchase our services

Information necessary to manage appointments, orders, quotations and customer records

We aim to collect only information that is reasonably necessary for the service or purpose for which it is being collected.

3. How we use your information

We may use your personal information to:

Respond to enquiries and requests

Provide quotations

Arrange consultations, fittings and appointments

Provide tailoring and alteration services

Communicate with you about your order or appointment

Take and record measurements where necessary

Process payments

Arrange delivery or collection of garments where applicable

Maintain appropriate business and financial records

Handle complaints, disputes or queries

Protect our business, customers and property

Comply with legal and regulatory obligations

We will not use your personal information for unrelated purposes without a lawful basis for doing so.

4. Our lawful bases for using your information

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract: We may need to process your information to provide a service you have requested or to take steps at your request before entering into a contract.

Legitimate interests: We may process information where it is reasonably necessary for the operation, administration and protection of our business, provided that our interests do not override your rights and interests.

Legal obligation: We may process information where necessary to comply with a legal or regulatory obligation.

Consent: Where required, we will ask for your consent before using your information for a particular purpose. Where we rely on consent, you may withdraw it at any time.

5. Information you provide voluntarily

You may choose to provide additional information, including photographs or other information about a garment, in order to help us understand your requirements.

Please do not provide information that is unnecessary for your enquiry or order.

If you provide information about another person, you should ensure that you have an appropriate reason or permission to provide it to us.

6. Who we may share information with

We will only share your information where reasonably necessary and lawful.

Depending on how Gentle Touch Tailoring operates, this may include:

Website hosting and website service providers

Email and communication providers

Payment service providers

Delivery and courier services

Professional advisers such as accountants

IT, security or technical service providers

Government, regulatory or law-enforcement bodies where legally required

We do not sell customer personal information.

7. How long we keep your information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

Provide our services

Maintain business and financial records

Deal with complaints or disputes

Comply with legal obligations

Establish, exercise or defend legal claims

Different types of information may therefore be retained for different periods.

When information is no longer required, we will securely delete or dispose of it where appropriate.

8. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, you have rights under data protection law including:

The right to ask for access to your personal information

The right to ask us to correct inaccurate information

The right to ask us to erase information in certain circumstances

The right to ask us to restrict processing in certain circumstances

The right to object to certain processing

The right to data portability in certain circumstances

The right to withdraw consent where we rely on consent

If you would like to exercise one of these rights, please contact us using the details above.

10. Marketing

We will not send you marketing communications unless we have an appropriate lawful basis to do so.

If you receive marketing communications from us, you will be provided with an appropriate way to opt out.

11. Cookies and website technologies

Our website may use cookies or similar technologies.

Some cookies may be necessary for the website to function. Other cookies, such as analytics or advertising technologies, may require your consent.

Further information about the cookies used on this website is provided in our Cookie Notice.

12. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will always be made available on our website and will show the date it was last updated.

13. Contact us

If you have any questions about this Privacy Notice or how Gentle Touch Tailoring uses your personal information, please contact:

Gentle Touch Tailoring
LOUIS ARCHER
INFO@GENTLETOUCHTAILORING.COM
07925071234

14. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about making a complaint is available through the ICO's website.

Terms & Conditions

Last updated: 06/10/2026

These Terms & Conditions apply to tailoring, alteration, fitting and related services provided by Gentle Touch Tailoring ("GTT", "we", "us" or "our").

Gentle Touch Tailoring is operated by LOUIS ARCHER, trading as Gentle Touch Tailoring.

1. Services

We provide tailoring, alterations, fitting and related services as described or agreed with the customer.

The exact work to be carried out will be agreed before work begins.

2. Quotations

Where appropriate, we will provide a quotation or estimated price before work begins.

A quotation may be subject to change if the garment, materials or required work differ materially from what was originally described or inspected.

We will discuss significant changes to the agreed work or price with the customer before proceeding where reasonably practicable.

3. Measurements and fittings

Customers are responsible for providing accurate information where measurements or other information are requested from them.

Where measurements are taken by GTT, we will take reasonable care to record them accurately.

Tailoring and alterations are inherently dependent on garment construction, fabric characteristics, existing fit and the intended result. We will discuss material limitations where these become apparent.

4. Customer-supplied garments

Customers remain responsible for disclosing relevant information about garments supplied to GTT, including known defects, previous alterations, weaknesses, damage or unusual construction.

We will take reasonable care of garments while they are in our possession.

Where a garment is particularly delicate, valuable, damaged or otherwise presents an unusual risk, we may decline the work or agree specific conditions before proceeding.

5. Payment

Payment is due according to the payment terms agreed for the relevant service.

Where a deposit is required, work may not begin until the required deposit has been received.

Any outstanding balance must be paid before the completed garment is released unless otherwise agreed.

6. Changes to agreed work

If a customer requests additional work or changes after work has begun, this may result in an additional charge and/or a change to the completion date.

We will communicate significant changes before carrying them out where reasonably practicable.

7. Completion and collection

Customers will be informed when work is ready for collection or delivery.

Customers should collect garments within a reasonable period following notification.

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8. Cancellations and refunds

Cancellation and refund rights will depend on the nature of the service, whether work has begun, whether materials have been purchased and applicable consumer law.

Nothing in these Terms & Conditions is intended to remove or restrict any legal rights that cannot lawfully be excluded.

Further information is provided in our Cancellation and Refund Policy.

9. Quality and concerns

If you believe that work has not been completed in accordance with what was agreed, please contact us as soon as reasonably possible so that we can investigate the issue and, where appropriate, offer a suitable remedy.

10. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

We will take reasonable care when handling customer garments and carrying out our services.

Where a garment has pre-existing damage, weakness, deterioration or construction characteristics that could affect the outcome of an alteration, we will discuss this with the customer where reasonably practicable.

11. Customer photographs and marketing

We will not use photographs of customers, their garments or completed work for marketing purposes where doing so would identify the customer without an appropriate lawful basis or permission.

Where we wish to use photographs for portfolio or marketing purposes, we will seek appropriate permission where required.

12. Privacy

Information about how we collect and use personal information is provided in our Privacy Notice.

13. Changes to these Terms

We may update these Terms & Conditions from time to time.

The Terms applicable to a particular order or service will be those agreed with the customer at the relevant time, subject to applicable law.

14. Contact

If you have questions about these Terms & Conditions or our services, please contact:

Gentle Touch Tailoring
Louis Archer
Info@gentletouchtailoring.com
07925071234

COOKIES

Cookie Notice

Last updated: 06/10/2026

Gentle Touch Tailoring ("GTT", "we", "us" or "our") uses cookies and similar technologies on this website.

Cookies are small files or similar technologies that may be stored on your device when you visit a website.

Essential cookies

Some cookies may be necessary for the website to function correctly, maintain security, remember essential preferences or provide services you have requested.

These cookies do not require consent where they are strictly necessary for the operation of the website.

Analytics and other non-essential cookies

Where we use analytics, advertising or other non-essential cookies or similar technologies, we will provide information about them and obtain your consent where required.

You can manage your cookie preferences through the cookie controls provided on our website.

Changes to this Cookie Notice

We may update this Cookie Notice when our website or use of cookies changes.

Last updated: 06/10/2026

If you have questions about our use of cookies, please contact us at Info@gentletouchtailoring.com